CDCateringDispatch
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CateringDispatch

Catering Service

A 40-person lunch drop is a hot-hold and a chafing count, and the dock door is the first question after the headcount.

Headcount, hot hold, and a real dock door are the job. A lobby drop with no elevator is a different plan.

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How a Catering Service call moves

Start with the measurement

Hot-hold and chafing count.

Ask the access question

Dock or lobby.

Hold one window

Serve time decides if the window is real.

Close the loop

Wade tells the caller a local company will call back.

Field notes

2026-08-12

What Wade writes before a catering crew rolls

Wade keeps headcount, the meal, and how many chafers the dock can take on the note. Hot-hold time starts when the food leaves the kitchen, not when the van is loaded. The chafing count has to match the headcount.

2026-08-12

When catering calls stack up

The busy stretch is weekday lunch rushes and December parties, when every dock wants the same 11:30 slot.

All notes

Questions on the desk

What does Wade need on a Catering Service call?
Headcount and meal, hot-hold and chafing count, and the address.
Does Wade do the Catering Service work?
No. A local company calls the customer back and does the work.
What is on the $99 Lite plan?
Lite is $99 a month, 1 seat, with your own phones. You can pass any request. The street address shows after you claim.
Why does dock or lobby matter?
A 40-person lunch drop is a hot-hold and a chafing count, and the dock door is the first question after the headcount.
Can a company pass the request?
Yes. The next paid company inside the radius is offered it.
Where is the city list?
This host lists about 1,000 US cities. The offered company is the paid one inside the radius.

$99 Lite for Catering Service

1 seat. Your own phones. You can pass any request. The street address shows after you claim it.

Own phones

Lite includes the line on your account.

Pass any request

A pass goes to the next paid company in range.

Address after claim

The street address is on the job after claim.

Start the $99 plan

About our AI

Wade keeps the Catering Service note

Headcount, hot hold, and a real dock door are the job. A lobby drop with no elevator is a different plan.

About our AI

Film: how a dispatch desk turns a Catering Service call into one local callback. Wade is the voice on this host.

Live voice

What Wade handles

01 The ticket keeps headcount and meal.

02 The ticket keeps hot-hold and chafing count.

03 The ticket keeps dock or lobby.

04 The ticket keeps serve time.

05 The ticket keeps vegetarian count.

Planning tool

Catering Service planner

Guests times pounds of food per guest is the weight staged for that dock.

Open the tool

Planning figure: 60 lb staged for north dock. The chafing count and the hot-hold window still have to be confirmed before the lunch drop is promised.

Book the Catering Service demo

Wade can take a sample call. The calendar is the 30-minute desk.

Book Demo