The cost of a missed catering call is specific. Forty people stand over empty chafers because the drop missed the door.
The caller had headcount, the meal, and how many chafers the dock can take. A voicemail that says "call me back" drops all of it. They do not reconstruct the note for the company that failed to answer.
Weekday lunch rushes and december parties, when every dock wants the same 11:30 slot makes the miss louder, because the next company that picks up takes the window. Wade writes headcount, the meal, and how many chafers the dock can take while the caller is still on the line, then a local company calls back with a real time.
The Hot-hold pounds is the planning total, pounds staged at the dock. It does not bill anyone. It keeps the callback from starting at zero.
