The failure mode is ordinary. The phone rings during weekday lunch rushes and December parties, when every dock wants the same 11:30 slot, nobody answers, and forty people stand over empty chafers because the drop missed the door.
Wade answers and writes headcount, the meal, and how many chafers the dock can take before talking about a clock time. The Hot-hold pounds turns those counts into pounds staged at the dock so the company sees a size, not a vague "can you come look."
Then one company is offered the note. A local kitchen cooks and a driver hits the dock. Wade does not plate the lunch. If the window cannot be met, the caller hears the next real opening, not a promise that keeps the board pretty.
The note is the product. A callback that skips headcount, the meal, and how many chafers the dock can take creates the second angry call.
